Solutions

Managed Operating System Administration

ViaWest has certified engineers onsite 24x7 to monitor and manage your Operating System (OS), so you can invest time and money where it counts. We know what you’re up against, and we’d like to help.

ViaWest’s OS Administration services cover everything from continuous monitoring and alerting, patching and updates, and overall day-to-day management.

You Have Options

Depending on your requirements, we offer a variety of OS management options. ViaWest can provide administration, clustering support, and basic file replication on your operating system. We support Microsoft Windows, Red Hat Linux and CentOS Linux environments.

Operating System Administration*

In this package, we not only monitor your environment, but manage it for you too. You’ll have 24x7 notification, ticket generation, and all of the below features:

  • Initial installation of the operating system and security hardening
  • Ongoing patches and updates based on manufacturer recommendations
  • Extensive reporting and monitoring including: system logs, hardware monitoring, metrics reporting access, annual and semi-annual server, performance and vulnerability reports, and port monitoring and alerting
  • System runbook creation and documentation
  • OS troubleshooting support
  • Daily visual inspection by our system administrators
  • Regular mock failover testing to ensure resiliency

Operating System Clustering

With Operating System Clustering, you’ll enjoy the redundancy of two physical servers for mission critical applications - if one server fails, the second server takes over, resulting in zero downtime. This package includes:

  • All OS Administration features listed above
  • Red Hat and Windows environment support
  • Monitoring and management, installation, and configuration of the cluster

Basic File Replication

With our basic file replication service, we can replicate a file or file system from the primary server to the target server on a regularly scheduled interval, while monitoring task completion, success rates, and disk space in both locations.