Use of Personal Information
We may gather information about you through our web site in three ways. First, we may collect and store some personally identifiable information (such as your name, telephone number, and e-mail address) that you provide to us through surveys, job applications, contests, service orders, or inquiries on this site. Second, we may collect and store information about your visit to this site in collective or aggregated data that does not identify you specifically. Third, we may collect and store information through the use of "cookies." The term "cookies" refers to lines of text that are transmitted to your web browser when you click on a site, providing a way for a server to recall a previous request or previous registration, or keep track of a transaction as it progresses, so that information does not have to be repeated. We use all of this information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to answer your inquiries, to market services and products, and to help make our web site useful to you. We do not market to or collect personal information about children under 13 years of age at this site.
The information that we obtain from you is generally necessary for us to provide your services and to design new services for your future use. As a general rule, ViaWest will not sell, trade, or disclose to third parties personal information gathered online about you without your consent. The only exceptions to this rule are: (1) when we work with affiliated businesses, partners, or agents to develop a relationship with you or to perform services for you on our behalf or (2) as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others. In the case of (1) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information.
We and our affiliated businesses, partners, and agents may use e-mail to communicate to our customers, respond to visitors' e-mails, or to inform you about events or new products. We will not send commercial solicitation via e-mail to you if you request that it not be sent.
You may choose to "opt out" of (a) any third-party sharing of personal information by ViaWest (except pursuant to item (2) of "Sharing Information" above) or email communication as permitted above or (b) ViaWest's use of personal information you feel is incompatible with the purpose(s) for which it was originally collected or authorized by you. If you wish to "opt out", please contact ViaWest with such request via email at [email protected] or via mail at 6400 S. Fiddler's Green Circle, Greenwood Village, CO, 80111 Attn: General Counsel. ViaWest does not intend to collect any "sensitive information," however in the event that ViaWest does collect any "sensitive information," you will be given an affirmative "opt in" choice for any third-party sharing of such information by ViaWest or if it is to be used for a purpose other than that for which it was originally collected or authorized by you.
If you wish to obtain a copy of the personal information collected by ViaWest or to correct, amend, or delete certain personal information collected by ViaWest, please contact ViaWest with such request via email at [email protected] or via mail at 6400 S. Fiddler's Green Circle, Greenwood Village, CO, 80111 Attn: General Counsel.
ViaWest exercises generally accepted industry standards to protect the personal information provided to or collected by us. In the case of item (1) of "Sharing Information" above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information.
Safe Harbor Framework
In order to enable U.S. companies to satisfy European Union law requirements for sufficient protection of personal information, the United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (collectively, the Safe Harbor Framework). ViaWest complies with the Safe Harbor Framework regarding the collection, use, and retention of personal information from European Union member countries. ViaWest has certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ViaWest’s certification, please visit www.export.gov/safeharbor.