50,850
square feet of
raised floor
9,000
kVA UPS system capacity
with 2(N+1) redundancy
3,700
tons of redundant
cooling capacity

Best-in-Class Client Experience

  • 100% SLA for power, bandwidth and network services availability
  • 24x7x365 on-site support from engineers with an average tenure of 3+ years
  • One-stop ViaWest Technical Assistance Center (V-TAC) for remote support
  • 29+ telecommunication carriers ensure carrier-neutral connectivity
  • 87% first call resolution
  • Dedicated client success manager for your duration as a customer
  • 4-hours free remote support
  • 100% satisfaction guarantee

Relationships That Deliver Results

"In today’s complex world, tw telecom’s customers are requiring Ethernet ubiquity across all its 80 metropolitan markets. We are fortunate to partner with ViaWest, as both companies share a strong commitment to building strong customer relationships that result in a positive customer experience that is second to none in the industry. tw telecom and ViaWest have a long history of partnering to on Enterprise solutions which leverage ViaWest’s impressive data center capabilities couple with tw telecom’s industry leading Ethernet access.”

– Tom Marx, VP of Wholesale and Alliances, Level 3 Communications

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