Get More Time Back

ViaWest offers 4 hours of complimentary Remote Hands support on all colocation services. Not only can you secure your data in a world-class data center, you receive 4 hours back every single month to do more of what drives your business forward.

Whether you have an IT emergency, or you just want to schedule work on your equipment at ViaWest, rely on our Remote Hands support for guidance and fast action. Remote Hands is designed to support your internal IS / IT team or outside consultant. Our skilled IT professionals are available 24 hours a day for projects ranging from simple server reboots to complex hardware configurations.

Customized Colocation Support Model

Extend Your Team

ViaWest Remote Hands gives you access to onsite, skilled engineers who are prepared to help you tackle many of your colocation needs. The level of support is determined by understanding the complexity of the work requested and applying the appropriate engineers and resources needed to complete the request. Remote Hands is available in two levels, Tier I and Tier II.

  • Tier I Remote Hands service addresses short-duration requests and available 24/7. We can assist with device reboots to hot swap for hardware replacement.
  • Tier II services include planned work from equipment racking to software installation. These are scheduled through your dedicated support team.

24/7 Data Center Support

100% Customer Satisfaction Guaranteed

We’re so confident you’ll be satisfied we offer 100% satisfaction guarantee. We pride ourselves on putting you first. We deliver a single point of contact for all technical support needs for all remote calls, and our experienced technical assistance center support engineers are available 24x7x365. Our data center support engineers are always on-site and available to you. Whenever you need us, we’re there for you! Our customers tell us we are responsive, easy to work with and passionate about providing exceptional support.

If you want to closely manage your ViaWest services, we offer a Support Center portal. This portal provides real-time visibility into your system’s performance, as well as real-time access to ViaWest’s Operation Centers. It’s a one-stop access point for monitoring, reporting, and ticketing.