ViaWest Managed Amazon Web Services (AWS)

Certified Partner Support

For organizations looking to leverage Amazon (AWS) cloud hosting but do not have the required level of in-house expertise or need to focus their core business, finding a partner to manage the complexity of AWS services efficiently is mandatory for success.

If your business is eager to run mission critical applications on the AWS cloud you can turn to ViaWest to leverage our experience as a certified partner in the design, management and monitoring of Amazon Web Services (AWS). Our deep bench of AWS experts can manage and support your environment based on specific organizational requirements.

ViaWest Managed Services for AWS

With the broad number of AWS offerings, it can be intimidating and confusing to understand how to architect the right solution for your needs and budget. Having the right infrastructure in place is just the beginning, as monitoring what you use, how you optimize it, and what you owe becomes a larger challenge. This is why ViaWest offers managed services for AWS.

With a Client-Centric approach, ViaWest Managed Services for AWS features:

Consultative Design

  • Security and compliance requirement assessment
  • AWS environment diagram

Worry-free Onboarding

  • Updated environment diagram
  • AWS system setup
  • Schedule for automated backups
  • Cloud Watch setup

Proactive Support

  • Monitors the AWS environment
  • Regularly reviewing utilization
  • Performance and backup status
  • Managing patching and scaling

Continuous Business Planning

  • Analysis and analytics
  • Recommendations on optimization
  • Future-proof planning

Benefits of ViaWest Managed Services for AWS


  • Single Point of Contact
  • Dedicated Project Manager
  • Multi-cloud Approach
  • Unified Billing

Roles & Responsibilities

Managed AWS Support
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Managed Patching - Custom Schedule
ResponsibleAccountableinformed
ConsultedSuggested
Firewall Management
ResponsibleAccountable
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Managed Secure Remote Access
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ConsultedInformedSuggested
Managed Intersite VPN
ResponsibleAccountable
ConsultedInformedSuggested
Malware Protection
ResponsibleAccountableinformed
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File Integrity Monitoring
ResponsibleAccountableinformed
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Log Management
ResponsibleAccountableinformed
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Daily Log Review
ResponsibleAccountableinformed
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Support
ResponsibleAccountableinformed
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Access to Security & Compliance Analysts
Tools & Reporting
Security Reporting
ResponsibleAccountableinformed
ConsultedInformedSuggested
Compliance Reporting
AccountableConsulted
ResponsibleInformed



Managed AWS Support
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ViaWest
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Client
Monthly/Quarterly AWS Cost Optimization Review
ConsultedSuggested
ResponsibleAccountableinformed
Monitoring for Platform and Solution Components
ResponsibleAccountableinformed
informedConsultedSuggested
Monitoring Dashbaords
ResponsibleAccountableinformed
informedConsultedSuggested
Support for Self-service Tools
ResponsibleAccountableinformed
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Solution As Built/Runbook
ResponsibleAccountableinformed
informedConsultedSuggested
Co-administration of OS
ResponsibleAccountableinformedConsultedSuggested
ResponsibleAccountableinformedConsultedSuggested
Co-administration of Web, App, and DB Server
ResponsibleAccountableinformedConsultedSuggested
ResponsibleAccountableinformedConsultedSuggested
File System Backup Monitoring & Management
ResponsibleAccountableinformed
informedConsultedSuggested
Application Level Backup & Recovery Monitoring
ResponsibleAccountableinformed
informedConsultedSuggested
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